What happens after the installation of your heat pump?A heat pump needs supervision and service just like everything else we have some kind of technology in. Your heat pump works around the clock and never gets a holiday, which of course means that something can go wrong in the next 20 years. We go through insurances, guarantees, service agreements and where to get spare parts. Here we come back to the fact that choosing a partner who can not only sell and install your heat pump is important, but also to be able to get help if something goes wrong.
Dealer and Installer Warranties
Something that is always important to look at is whether your dealer or installer is authorized to install the heat pump from a specific brand. It can sometimes be a requirement for the guarantees to apply from the Suppliers. If it is an authorized supplier with all authorizations and agreements with the Supplier, this means that you receive the full guarantees offered. What you should not forget either is to ensure whether your Installer provides any guarantees of his own for his work. It would be a mark of quality if a serious Installer, in addition to the usual guarantees, leaves a security on the work performed.
Brand WarrantiesDifferent brands' warranties apply for different lengths of time and sometimes for slightly different parts. Recognized brands often have better warranty times and greater scope for what the warranty covers. Below is a little more specific what the different brands' warranty variants mean.
Most common warranty periods:
Material warranty
Very common warranty that replaces the part(s) that are defective but usually does not replace the work itself, replacement assembly and troubleshooting by technicians. It simply replaces only the broken part of the heat pump.
Total guarantee
Little as it says, it means that it covers faults on the product or its components, so the part where troubleshooting and replacement is included is replaced. Important that the guarantee does not apply to handling errors or damage from external influences such as vandalism or lightning strikes. How to handle your heat pump correctly is in the manual description.
Compressor warranty
If you can demonstrate a fault with the existing compressor, it is replaced with a new one. You are usually responsible for installing the compressor correctly again. It is important that even here it is important to think about correct handling.
Safety guarantee
An additional insurance that you add to extend your guarantees and ensure that you get help if something happens. You can usually buy this through your dealer who will help you. Arctic Värmpumpsförsäkringar is the largest on the market in extended heat pump insurance.
What is a good heat pump's guarantee?Quality is always something that is important and some suppliers have better guarantees for a reason. Sometimes it can be a security for the customer, but it can actually also mean that you get along better for your products, which should last longer.
Clear guarantee - what exactly applies
As long a warranty as possible
Option to extend your warranty
Make your own checks after purchase - Operating hours should be written up once a month. Does the consumption match the energy calculation?
- Follow the manufacturer's care instructions – air/air pumps and exhaust air heat pumps have filters that need to be cleaned.
- Always start by having all radiators fully open and adjust the heat on the heat pump.
Heat pump insurancesInsurance is always a challenge with what they cover and what they don't. A normal home insurance or villa insurance does not cover the costs of the repair of a heat pump. With some insurance companies it is possible to extend the insurance to cover these expenses, but a better choice is to purchase the insurance from the manufacturer or supplier of the heat pump. If your heat pump leaks or catches fire, your home insurance usually covers the damage caused to your house or someone else's property, but not the heat pump. Read more about insurance for heat pumps here.
There are companies that specialize in this and provide more comprehensive insurance.
Arctic insurance agent: https://www.arctic.se/
Service agreement for heat pumpsFor the same reason that you have insurance in case something happens, you also need to work preventively so that it does not happen. Service agreements ensure you have quick access to help almost around the clock and get the right help from someone who knows the basic requirements. Read more about service agreements for heat pumps.
Advantages of Service Agreements:
- Quick access to help - Emergency telephone
- Reassurance - someone who makes sure it works and everything flows
- You don't have to remember when it needs maintenance - a service technician will contact you
- Annual inspection
- Any errors are corrected immediately
- Precedes bigger problems - Better to be preempted than preempted
Cost of Service Agreement:
The costs are different depending on which company and what exactly they offer. It is important that you read through and see the differences in what the companies offer and what suits you.
The service contracts for heat pumps are different depending on the type of pump you have.
An air/air is cheaper and a geothermal heating is usually more expensive, but nevertheless the price pictures also look different here depending on the company you contact.
The cost of an agreement varies between SEK 1,000 a year up to SEK 10,000 a year, depending on the monitoring level and cancellation times.
On this page you can read more and sign a service agreement for your heat pump.
Service of your heat pumpA heat pump is an important part of your home and should be treated with love as it works around the clock to provide you with heat and hot water. Even if you invest a lot of money in your heat pump, you should keep in mind that it also needs service and care. A heat pump does not always need supervision annually, but it definitely needs supervision at regular intervals to prevent future failures. Just like your car, it needs a little care to keep it running smoothly.
A typical service usually includes:
- Control and adjustment of the flow on coolant circuit and heat carrier circuit
- Checking dirt filters on the cold and hot side, cleaning if necessary (air/air pumps and exhaust air heat pumps)
- Checking air filters (air/air pumps and exhaust air heat pumps)
- Venting of pipes and water heatersWe fill up air in expansion vessels or coolant if necessary
- Control of any leakage and noise in and around the machineInspection of sight glass re. refrigerant gas level and condition
- Checking the alarm log in the machines that have one, there are operational disturbances inwe are investigating the cause of this
- Checking the protective anode in the water heater, if applicable
- The heating and hot water settings are optimized
- Control of all temperature sensors
Self-care is also important - Filters must be changed 1-2 times a year (air/air pumps and exhaust air heat pumps)
Why?
In order for your heat pump to maintain its efficiency, you should change the filter in your heat pump at least once a year, clean it every three months and keep the slats (grid) free of dust. When you do clean your house, make sure to dust the heat pump. Replacing your heat pump filters is easier than changing a vacuum cleaner bag. On our page "how to clean your heat pump" you can read everything about how best to clean your air source heat pump.
What happens if your heat pump breaks?If something happens to your heat pump, the heat pump can leave an error message. But all heat pumps are unique and being able to leave an error code or not and where depends on the brand and model. It can happen on the display, it can be lights that flash, remote controls that give error codes, etc. If you discover an error code, you can usually see what the error is in the manual, or you can contact the installation company or the manufacturer. Some errors can be fixed yourself, such as changing filters, applies to air/air pumps and exhaust air heat pumps. However, if it is within the warranty period, you should always contact the installer or service partner who will fix the problem.
If the fault occurs after the warranty has expired, you can fix it yourself or choose a service company other than the one that installed the pump. On the manufacturer's side, you can often find more service companies that can help you, or you can talk to friends and acquaintances or search the internet.
Spare parts for heat pumpA heat pump's life span varies between 10-20 years and will in the course of time both require replacement of filters for air/air pumps and exhaust air heat pumps, but also some other spare parts. A heat pump can experience a variety of repair needs and it is quite natural to service and replace some part of your heat pump during its lifetime. Spare parts are something that is not easily available in the industry, unfortunately, and not all dealers can or are allowed to buy spare parts. In addition to the possibility of purchasing spare parts, the operator must have the knowledge and experience to be able to analyze and remedy your problem as cost-effectively as possible.
There are a few players who have spare parts in stock and can, with quick delivery, both help analyze and remedy. The easiest way is to get guidance through the support functions of such an actor to be able to solve some installations yourself. In some cases, you can fix it yourself, but we always recommend that you contact an experienced actor.
The following actors sell spare parts for heat pumps and are available to companies and private individuals:
READ MORE - BUYING AND OWNING A HEAT PUMP
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